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  • What is the Process to Create an Account with VAD?
    To create an ordering account for an OBL, ASC or Hospital, the process is easy and straightforward. Click on the following link to request an account and access to VAD online ordering portal: www.vascularaccessdirect.b2bwave.com/customers/sign_up
  • How Do I Reset My Password?
    If you need to reset your password to gain access to the VAD online ordering store, please click on the following link to create a new password: https://vascularaccessdirect.b2bwave.com/customers/password/new
  • Does VAD Accept Generated Orders Sent via Email?
    Yes! Email all orders to orders@vascularaccessdirect.com All orders received will be confirmed via email to the originator of the order.
  • Does VAD Offer Trial Product for Evaluation?
    Yes. VAD understands that from time-to-time customers will request evaluation product to trial. If you would like to request evaluation product, Please email: orders@vascularaccessdirect.com and a customer team member will reach out to your facility.
  • Does VAD Offer Product Consignment?
    Yes. Our consignment program is designed to meet the specific needs of each facility. If you are interested in consignment with VAD please email: Truxtun Gowen tgowen@vascularaccessdiirect.com
  • Are All of the Products Listed on the VAD Website and Online Ordering Store FDA 510k cleared.
    Yes, every medical device listed on our website at Vascular Access Direct has completed the required regulatory pathway necessary to become FDA 510k cleared, Vascular Access Direct’s medical devices adhere to the same rigid FDA 510k clearance process that would apply to similar medical device companies: Medtronic, Boston Scientific or Abbott Vascular.
  • Does VAD Guarantee Products?
    Yes. Every Product Includes Our Unconditional, 60-Day, 100% Satisfaction Guarantee! At Vascular Access Direct, we are deeply committed to providing a superior shopping experience to our customers. We include a 60-Day, 100% Satisfaction Guarantee with every product. If for any reason you are not completely satisfied with your purchase, return it within 60 days of purchase and we will gladly replace the product, exchange it for another or refund the purchase price of the item
  • What is the Phone # and Email for VAD Customer Service Team?
    Please contact VAD at: orders@vascularaccessdirect.com or call VAD 978-827-2852
  • Does VAD Accept Purchase Orders?
    Yes. We accept purchase orders with credit terms of net 30 days for payment.
  • Does VAD Accept Credit Cards?
    Yes. VAD allows you to pay for purchases online by using your MasterCard, Visa, Diners Club, and American Express credit cards. Because some customers have concerns about providing their credit card numbers over the Internet, we have provided some answers to common questions.
  • Is it safe to Provide My Credit Card Account Numbers Over the Internet?
    We believe that it is safe to provide your credit card account number over the Internet. All transfer of your payment information, including credit card handling, is done through a secure server using the Secure Sockets Layer (SSL) protocol. This allows your browser to encode any data it sends to our server, so that even if someone intercepted your information as it traveled across the Internet, they wouldn't be able to read it. We have a "server certificate" issued to us by VeriSign, the SSL certificate authority on the Internet. They are a trusted third-party authenticator. This certificate verifies that you are really sending your credit card number to us, and not someone pretending to be us. It is standard SSL procedure to get a certificate, usually from VeriSign.
  • How Do I Know if a Website is Secure?
    When you buy something on the Internet, look for three things: All data you transmit is strongly encrypted. The site you're doing business with is the site you think it is. The site you're doing business with processes your credit card information in a safe and responsible manner. SSL (Secure Sockets Layer), the industry-standard security protocol that the ACS website uses to communicate with secure browsers, takes care of the first two items. When communicating with a secure server like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode. If you are not sure whether your browser supports secure transactions, don't worry. If it doesn't, you won't be able to complete the transaction. You should also look for a visual image (generally a lock) that indicates a secure site. Once your order is received, we take care to keep your information confidential in the same ways that we as consumers want our information secured.
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